- Customer Service
- Information & Communication
- Head Office
SPAR Canada is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in ways that allow them to maintain their dignity and independence. We will do so by removing and preventing barriers to accessibility.
SPAR Canada’s strategy for preventing and removing barriers from its workplace and improving opportunities for persons with disabilities is in its Accessibility Plan.
The Accessibility Plan will be reviewed and updated at least every five years. Upon request, SPAR Canada will provide a copy of the Accessibility Plan in an accessible format.
In this policy, a “Disability” is used as it is defined in the AODA.
1. Customer Service
Staff are expected to foster environments whereby customers representatives or members of the public with Disabilities are able to access our services with dignity and respect, and are trained on the following:
Communication: Employees and representatives will communicate with people with Disabilities in a way that addresses their Disability.
Use of service animals and support persons: SPAR Canada welcomes people with Disabilities who are accompanied by a service animal or a Support Person on the parts of our premises that are open to the public except where excluded by law.
At no time will a person with a Disability who is accompanied by a Service Animal or Support Person be prevented from having access to our services.
“Service Animal” and “Support Person” are used in this policy as defined in the AODA.
Training of staff: We are committed to training staff on Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities as it relates to their specific roles.
SPAR Canada will keep a record of the training that it provides.
2. Information & Communication
We will communicate with people with Disabilities in ways that take into account their disability. When asked, we will provide information about our company and its services, including public safety information, in accessible formats or with communication supports. Should you require accommodation, please contact us.
You can expect to hear back within 7 business days.
Accessible Websites and Web Content
By June 1, 2021, SPAR Canada will ensure that requirements set out in the legislation are met as it relates to Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at level AA except where this is impracticable.
We will notify employees, potential hires, representatives and the public that accommodations can be made during recruitment and hiring.
Where needed, we will also provide customized emergency information to help an employee or representative with a disability during an emergency.
4. Head Office
SPAR Canada is committed to meeting the Accessibility Standards for the Design of Public Spaces when building or making modifications in our head office. SPAR Canada will work with its vendors and suppliers to ensure all parties are in compliance to legislative requirements. Public spaces include:
- Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
- Accessible off street parking
- Service-related elements like service counters, fixed queuing lines and waiting areas
SPAR Canada will limit disruptions to the accessibility of its public spaces.
Changes to this policy
We are committed to maintaining policies and delivering a level of service that respects and promotes the dignity and independence of all people with Disabilities. Therefore, no change will be made to this policy before considering the impact on people with Disabilities.
Questions about this policy
If anyone has a question about the policy, require accommodation, or if the purpose of a policy is not understood, an explanation will be provided by:
SPAR Canada Company
10 Planchet Road, Unit 21
Vaughan, ON L4K 2C8